Answers to Frequently Asked Property Tenant Questions

Luxury House

When is my rent due?


Rent is due on the first and considered last after this 5th.




What forms of payment do you accept?


You are welcome to use our electronic payment option or your bank bill pay.




How do you handle repairs?


Once we hire the vendor they will contact you to schedule a time for you to let them in. We do not give keys out to anyone for them to enter.




What if I have an emergency maintenance request?


We have a 24-hour emergency helpline that is answered by a call center, who will then take the appropriate action.




Do you have a tenant portal?


We also offer Tenant Web Access, giving you 24/7 access. While logged in you can:

  • View open charges.
  • Display transaction history.
  • Make a payment or schedule an automatic payment.
  • Opt into our Free Tenant Credit Rent Reporting to build credit.
  • Manage payment information.
  • Generate maintenance requests.
  • View and download lease documents.
  • Electronically sign documents.





More Questions?