Updated: Sep 1
A happy tenant makes for a happy property owner. They are more understanding, responsive, and they will stay longer. This is why having a good manager is vital. When you have a good manager much of the stress inherent in owning a property is taken care of. In this article we explore 6 ways a Property Manager Keeps Tenants Happy. Something to consider is that first impressions are where the Relationship should start, here’s 6 tips to stage your rental to make a great first impression.
The whole purpose of the property manager is in the name, to manage the property. This can be a 24/7 job. A good property manager is responsive to the tenants. It can be incredibly frustrating to have struggles with your home, and being unable to get ahold of the powers that be that can help you fix the problem. Unfortunately, when managing your own property it can be draining to be attentive to tenant requests and concerns. Unfortunately falling behind on these requests leads to frustrated and upset Tenants. This is where Property Managers come in, Because their whole job is to manage the property they can be responsive and attentive ensuring the tenants are happy.
2. Listening to your tenant’s needs
The most important thing a landlord can do is listen to their tenant’s needs, which can be done by asking them what they want from their living environment and then making sure those needs are met. Just like being responsive, this can be incredibly demanding. Property Managers have systems and processes in place to manage all of this. THey also have best practices in place to ensure they are receiving feedback from the tenants they are managing. Renters are happy when they feel heard.
3. Creating relationships
Having a good relationship with your tenants is extremely important. Without this all interactions can be more awkward. This is especially noticeable when the conversations is around rent or issues. If you don’t have a good relationship with your tenant, they are bound to feel uncomfortable when working with you. A good Property Manager creates a relationship with the tenant, making an effort to get to know them. This allows for more comfortable conversations, but also leads to reciprocity when dealing with more difficult conversations, such as rent changes or renewing a lease.
4. Take care of all the logistics
A property has a lot of baggage that comes with it in the form of utilities. This can be a pain to manage. Often Properties managed by owners will sluff off these responsibilities to Tenants. This can be frustrating for renters, and it can lead to them missing important things. Missing payments can lead to extra fees which does not making renters happy. This is where a great property Manager comes in handy. They make the process of switching over and staying on top of utilities much more manageable. This leads to happy tenants.
An unrealized benefit of Property Managers is their ability to stay organized. This doesn't seem like much, but it can come in handy. If a tenant needs to request past documents or agreements, this can be easily found by a property manager. This eliminates frustration on the tenants part, and makes them happy. Across the board property managers are inherently more organized, which leads to less frustration.
6. Taking care of maintenance requests
Any maintenance request left too long is a sure fire way to have unhappy tenants. Unresponsive landlords are a massive complaint you’ll come across when you talk with the average renter. Even if they do get things fixed, it’s not always to a high standard because corners were cut. A big part of a property manager's job is tenant retention, so not only making sure requests are handled in a timely manner, but making certain they are done the right way is vital. The nice thing with property managers is they have all the needed contacts and resources to get these things done. Here’s some great examples of emergency repairs property managers handle. This is one of the more important parts of managing a property, and a great example of how Property managers keep Tenants happy.